Frequently Asked Return Questions
What is your return/exchange policy?
If you are unhappy with your purchase, please follow the instructions below to return your item(s) for a refund or exchange. Item(s) must be unwashed and unworn, with the tags still attached, in their original packaging and returned within 30 days after your purchase. Items returned washed or worn, without the original tags and/or bags may be subject to a 15% restocking fee.
Products purchased on BorosilUS.com:
Returns and exchanges for these products can be set up by calling our customer service department at (805)570-9011. Refunds require you to provide a proof of purchase from BorosilUS.com within 30 days from the date of purchase. Item(s) must be unwashed and unworn, with the tags still attached, in their original packaging and returned within 30 days after your purchase. Items returned washed or worn, without the original tags and/or bags may be subject to a 15% restocking fee. We do not pay for return shipping.
Products purchased from other authorized dealers:
Please return these products to their original place of purchase.
How do I process my return?
To process your return or exchange please call our customer service line Monday-Friday, from 9:00AM to 5:00PM PST at (805)570-9011 and we will be more than happy to assist you.
Where do I ship my return or exchange?
PO Box 20006
Santa Barbara, CA 93120
How should I ship my return or exchange?
Pack and seal your box securely, in the original packaging if possible. Ship your return/exchange with a carrier who will provide a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept cod.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once it has been processed.
How do I return a defective product?
We want you to be 100% happy with everything you purchase from BorosilUS.com. You may return any item within 30 days of purchase. For damages, please contact customer service immediately by calling (805)570-9011. If damaged items are returned without calling for authorization, return shipping will not be refunded.